Shipping & Returns

Shipping Policy

We carefully prepare every order before it leaves our facility. Processing and delivery times may vary depending on the type of product, order quantity, decoration method, destination, and current production volume.

Estimated Shipping Timeframes

Shipping Charges

Shipping charges are calculated during checkout or included in your custom project quote. Oversized, bulk, freight, or rush orders may require an additional shipping charge.

Address Changes

Contact us as soon as possible if your shipping address needs to be changed. We cannot guarantee that an address can be updated after production or fulfillment has begun.

Once an order has been transferred to the carrier, we may be unable to redirect the shipment. Any carrier fees associated with rerouting or reshipping may be the customer’s responsibility.

Returned or Undeliverable Packages

Orders returned because of an incomplete address, incorrect address, refused delivery, or repeated unsuccessful delivery attempts may require an additional shipping payment before they are sent again.

Custom Apparel Orders

Custom apparel is produced specifically for your organization, team, event, or business. Production begins after the required order details, artwork, garment selections, quantities, payment, and approvals have been received.

Production Time

Standard custom production is generally completed within [7–14 business days] after final artwork approval and payment. Large orders, specialty garments, embroidery, complex decoration, or limited product availability may require additional time.

Artwork and Order Approval

Customers are responsible for carefully reviewing and approving all artwork proofs, garment styles, garment colors, decoration placement, spelling, quantities, sizes, and other order details.

Approval confirms that the submitted information is correct and authorizes production to begin. Changes requested after approval may result in additional charges and production delays.

Color and Placement Variations

Colors displayed on screens may vary from the final printed or embroidered product. Minor variations in color, placement, dimensions, thread, ink, and garment construction are normal within the custom apparel production process and are not generally considered defects.

Garment Availability

Apparel inventory can change without notice. If a selected style, size, or color becomes unavailable, we will contact you to discuss an appropriate replacement, revised production schedule, or other available solution.

Rush Orders

Rush production may be available depending on the project, inventory, decoration method, and requested delivery date. Rush orders may be subject to additional production and shipping charges.

Returns & Exchanges

We want you to feel confident in your order. Eligibility for a return or exchange depends on whether the item is a standard, undecorated product or a custom-made product.

Standard, Non-Custom Products

Eligible non-custom products may be returned within [14 days] of confirmed delivery, provided the item meets all return conditions.

• The item must be unused, unworn, unwashed, and free from stains, odors, hair, or damage.
• Original tags, labels, packaging, and accessories must be included.
• The customer must provide valid proof of purchase.
• The return must be authorized before the item is shipped back.

Non-Returnable Items

• Custom printed, embroidered, personalized, or otherwise decorated apparel.
• Products produced with approved customer artwork, names, logos, numbers, or messages.
• Items marked as final sale, clearance, or non-returnable.
• Worn, washed, altered, damaged, or used products.
• Gift cards, design fees, digitization fees, setup fees, rush charges, and completed services.
• Products returned without prior authorization.

How to Request a Return

Return Shipping Costs

Customers are generally responsible for return shipping costs on approved non-defective returns. Original shipping charges are non-refundable unless the return results from an error made by us.

We recommend using a trackable and insured shipping service. We are not responsible for return packages that are lost or damaged before reaching our facility.

Exchanges

Exchanges are subject to product availability. The most efficient process may be to return the eligible product and place a new order for the preferred item, size, or color.

Custom-decorated items cannot be exchanged because of an incorrect size selection unless we produced a size different from the approved order.

Refund Processing

Approved refunds are generally issued to the original payment method within [5–10 business days] after the returned product has been received and inspected.

Your bank or payment provider may require additional time to display the refund in your account.

Products that do not meet the return requirements may be refused, returned to the customer, or subject to a restocking or handling fee when permitted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. Contact us within [3 business days] if you receive an item that appears damaged, defective, or materially different from the approved order.

Information Required

• Your full name and order number.
• A clear description of the problem.
• Photographs of the affected product.
• Photographs of the shipping box and packaging when transit damage is involved.
• The quantity, garment size, color, and affected design location.

Available Resolution

After reviewing the claim, we may provide a replacement, correction, store credit, partial refund, full refund, or another reasonable resolution depending on the circumstances.

Do not discard damaged products, packaging, or shipping materials until your claim has been reviewed. The carrier or our team may require additional documentation.

Lost or Missing Packages

If tracking shows no delivery and the estimated delivery window has passed, contact us so we can review the shipment and, when appropriate, open a carrier inquiry.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, mailbox, building office, household members, neighboring properties, and any carrier delivery photograph or notice.

Cancellations

Contact us immediately if you need to cancel or modify an order. A cancellation is not guaranteed once payment has been processed, inventory has been ordered, artwork preparation has begun, or production has started.

Custom Order Cancellations

Custom orders may become non-cancellable after artwork approval, garment procurement, production scheduling, printing, embroidery, or another customization service has begun.

When a cancellation can be approved, the refund may exclude completed design work, setup fees, digitization fees, purchased materials, processing charges, rush charges, and other non-recoverable expenses.

Shipping & Return FAQ